Terms of Service

RFID Flow is a cloud-based part tracking and management platform that uses RFID technology to provide real-time visibility into repair, maintenance, and manufacturing operations.

The Service includes:

• Web-based application for tracking parts, zones, and work-in-progress
• Real-time RFID scan processing and location tracking
• Workflow automation engine for event-driven alerts and actions
• Analytics dashboards and reporting tools
• API access for system integrations
• Related documentation and support resources

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the subscription term.

You may not:

• Sublicense, sell, resell, transfer, or distribute the Service
• Modify, adapt, or create derivative works based on the Service
• Reverse engineer, decompile, or disassemble the Service
• Access the Service to build a competitive product or service
• Use the Service beyond the scope of the license granted

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring all users under your organization comply with these Terms

The Service is offered on a subscription basis. Subscription pricing is scoped to your deployment and set out in the order form or written quote you receive; the fees, part and user allowances, and billing cycle that apply to you are those stated there. By subscribing, you agree to pay the applicable fees for your subscription.

Billing Terms

• Billing Cycle: Subscriptions are billed monthly or annually in advance
• Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date
• Payment Method: Fees are invoiced directly; accepted payment methods and payment terms are stated on your invoice or order form
• Price Changes: We will provide 30 days notice before any price increases take effect
• Taxes: Prices are exclusive of applicable taxes, which will be itemized on your invoice

Refund Policy

Subscription fees are non-refundable except as required by law. If you cancel your subscription, you will retain access until the end of your current billing period. No partial refunds are provided for unused time.

We may, at our sole discretion, provide refunds or credits in cases of:

• Extended service outages
• Technical issues that substantially impair your use of the Service
• Duplicate charges or billing errors

New customers typically begin with a scoped pilot rather than a self-serve trial. Where we agree to a pilot or evaluation period:

• The scope, duration, fees, and success criteria of the pilot are set out in your order form or pilot agreement
• Success criteria are agreed in writing before the pilot begins
• Either party may decline to continue at the end of the pilot; if you do not continue, you owe nothing beyond the agreed pilot fees
• On request, we will export your part records and scan history in a standard, machine-readable format
• These Terms apply during any pilot or evaluation period

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service to store or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the integrity or performance of the Service
• Use automated means (bots, scrapers) to access the Service without our consent
• Circumvent any usage limits, access controls, or security measures
• Use the Service to send spam, unsolicited messages, or conduct phishing
• Impersonate any person or entity or misrepresent your affiliation
• Use the Service for any illegal, fraudulent, or deceptive purpose

Your Data

You retain all rights to the data you input into the Service ("Customer Data"). By using the Service, you grant us a limited license to store, process, and display Customer Data solely for the purpose of providing and improving the Service.

Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS 1.2+) and at rest (AES-256)
• Automated dependency and static-analysis security scanning on every code change
• Access controls and role-based permissions
• Managed backups provided by our infrastructure providers
• Incident response procedures and breach notification

Data Export

You may export your Customer Data at any time through the Service's export features. Upon termination or expiration of your subscription, you will have 30 days to export your data before it is deleted.

Each party agrees to protect the confidential information of the other party using the same degree of care it uses to protect its own confidential information, but no less than reasonable care.

"Confidential Information" includes Customer Data, business plans, technical information, pricing, and any information marked as confidential or that reasonably should be understood to be confidential.

Confidential Information does not include information that:

• Is or becomes publicly available without breach of this agreement
• Was rightfully known before receipt from the disclosing party
• Is independently developed without use of confidential information
• Is rightfully obtained from a third party without confidentiality restrictions

The Service, including its original content, features, functionality, and underlying technology, is and will remain the exclusive property of RFID Flow and its licensors.

The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

Feedback: If you provide suggestions, ideas, or feedback about the Service, you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use and incorporate such feedback into the Service without any obligation to you.

We work to keep the Service available and use commercially reasonable efforts to minimize downtime. We do not commit to a specific uptime percentage, and we do not guarantee that the Service will be uninterrupted or error-free.

Scheduled maintenance is announced in advance when possible. Emergency maintenance may occur without notice for critical security issues.

The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control (including but not limited to internet service provider failures, natural disasters, or acts of government). We do not guarantee uninterrupted access.

Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL RFID FLOW BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or data corruption
• Loss of goodwill or reputation
• Business interruption or downtime costs
• Cost of procurement of substitute services

Liability Cap

These limitations apply regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

You agree to indemnify, defend, and hold harmless RFID Flow, its officers, directors, employees, agents, and licensors from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any Customer Data you submit to the Service
• Your violation of applicable laws or regulations

We will provide you with prompt written notice of any such claim and reasonably cooperate with your defense. You may not settle any claim without our prior written consent.

Informal Resolution

Before filing a formal dispute, you agree to contact us at legal@rfid-flow.com and attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days.

Binding Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

• The arbitration will be conducted in Houston, Texas (or another mutually agreed location)
• The arbitrator's award shall be final and binding
• Judgment on the award may be entered in any court of competent jurisdiction
• Each party shall bear its own costs; arbitration fees split equally

Class Action Waiver

You agree that any dispute resolution will be conducted only on an individual basis and not as a class, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of class proceeding.

Termination by You

You may cancel as set out in your order form or pilot agreement. Cancellation takes effect at the end of the current billing period, and you retain access until then.

Termination by Us

We may suspend or terminate your access to the Service:

• Immediately for violations of the Acceptable Use Policy or these Terms
• With 30 days notice for non-payment or other material breach
• With 90 days notice if we discontinue the Service

Effect of Termination

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last updated" date at the top of this page
• For material changes, we will provide at least 30 days notice via email
• Your continued use of the Service after changes take effect constitutes acceptance
• If you disagree with the changes, you may terminate your account

We encourage you to review these Terms periodically for any updates.

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Subject to the arbitration provisions above, any legal action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to the personal jurisdiction of such courts.

If you have questions about these Terms of Service, please contact us: